Shipping policy
This Shipping Policy outlines the shipping process for physical goods purchased from ResiForce, located at Balsaminenweg 8, 50769 Köln, Germany. For any questions, please contact us at resiforce200@outlook.com.
1. Shipping Locations
We currently offer shipping within the EU and select international destinations. Shipping times and costs may vary based on your location.
2. Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays, in accordance with German business practices.
If we experience a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in shipping your order, we will notify you via email at the address you provided.
3. Shipping Times & Rates
The following shipping options are available:
| Shipping Option | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping (EU) | 5-7 business days | Free for orders over €50, €5 for orders below €50 |
| Express Shipping (EU) | 2-3 business days | €15 |
| International Standard Shipping | 10-15 business days | €20 |
| International Express Shipping | 5-7 business days | €35 |
Delivery times are estimates and may vary based on your location and external factors, such as customs processing or carrier delays.
4. Order Tracking
Once your order has shipped, you will receive an email with a tracking number sent to resiforce200@outlook.com. Please allow 24-48 hours for tracking updates to appear.
You can track your order using the link provided in your email or by visiting our Order Tracking Page (if applicable).
5. Customs, Duties & Taxes (International Orders)
For international orders outside the EU, your order may be subject to import duties and taxes imposed by your country. These charges are not included in our prices and are the responsibility of the customer, in line with German and EU regulations.
We recommend checking with your local customs office for details before placing an order.
6. Shipping Issues & Lost Packages
If your package is lost in transit or significantly delayed, please contact our support team at resiforce200@outlook.com. We will work with the shipping carrier to resolve the issue.
ResiForce is not responsible for lost or stolen packages marked as "Delivered" by the shipping carrier. Please ensure your shipping address is correct before placing an order.
7. Returns & Exchanges
If you need to return or exchange an item, please refer to our Refund Policy.
Contact
For any questions about this Shipping Policy, please contact us at resiforce200@outlook.com or by mail at Balsaminenweg 8, 50769 Köln, Germany.